Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Router Technology

Network router transformed, from the device used only for connection between different networks, into a device capable of performing many additional functions. More and more customers of Cisco deploy routers with integrated network services – complex network routers, which transmit voice, video and data, ensure the Internet connection and provide Wi-Fi and other add-ons.

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